Lead design and usability efforts within Mercury’s core infrastructure emphasizing user-centered processes to deliver user-friendly products aligned with business objectives. Advocate for the product design roadmap, strategy and vision to ensure alignment among leadership and internal partners. Closely collaborate with engineering, operations, business development, third-party vendors, and other cross-functional teams to drive decision-making and successful product launches.

Design and execute a wide variety of research projects ranging from early discovery and ideation to design validation. Conduct evaluative user research utilizing mixed methods such as interviews, literature reviews, and usability testing. Conduct generative research through design sprints, customer journey mapping, and diary studies. Generate insights, recommendations and presentations to influence and inspire product decisions and designs.